Return & Refund Policy
Fern Silk Co.

We want you to love your Fern Silk Co. purchase. If something isn't right, we're here to help.

Returns

We accept returns within 30 days of delivery for items in resalable condition, meaning:

• No visible wear, use, or stretching

• No makeup, skincare, fragrance, or hair product residue

• No odors or washing

• No damage

• Original packaging included and in good condition

Items don't need to be factory sealed, but they must meet the standard above. Because our products are designed for direct contact with skin and hair, we can't accept returns that don't meet this condition. This protects the quality and safety of every item we ship.

Returns that don't meet these requirements may be declined.

Comfort & Fit

Our masks are designed to provide a comfortable fit for most people. If you're experiencing a genuine comfort or fit issue, contact us within 30 days of delivery with a brief description of the problem.

Our team will review your case individually. Depending on the circumstances, this may result in a refund, store credit, or another resolution. We'll walk you through the options once we understand the issue.

We reserve the right to decline claims that appear inconsistent with normal use or that follow a pattern of repeated returns.

Returns Within Canada

To request a return, email us within 30 days of delivery at support@fernsilk.com with your order number. If your return is eligible, we'll send return instructions. Canadian customers are responsible for return shipping costs on eligible unused returns, unless the item arrived damaged or incorrect.

Returns From the United States

Same process as above: email support@fernsilk.com with your order number within 30 days of delivery. US customers are responsible for return shipping costs on eligible unused returns, unless the item arrived damaged or incorrect.

Refunds

Once your eligible return is received and inspected, we'll notify you of the outcome. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping charges, if applicable, are non-refundable.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, contact us within 7 days of delivery with photos of the issue. We'll make it right.

Exchanges

We don't currently offer direct exchanges. If you'd like a different colour or product, return your eligible unused purchase and place a new order.

Final Sale Items

Items marked Final Sale are not eligible for return or refund.

Contact

For return requests or questions: support@fernsilk.com