Shipping Policy
Fern Silk Co.

We aim to deliver your order quickly, safely, and with care.

Order Processing

All orders are processed within 1-2 business days. Orders are not processed or shipped on weekends or holidays.

You'll receive a shipping confirmation email with tracking information once your order has been dispatched.

Shipping Origin

All orders ship from Canada.

Estimated Delivery Times

Canada

• Standard Shipping: 2-7 business days

United States

• Standard Shipping: 4-10 business days

Delivery times are estimates and may vary due to carrier delays, weather, customs processing, or peak seasons.

Shipping Rates

Shipping costs are calculated at checkout based on destination and carrier rates. Any duties, taxes, or import fees for US orders are the responsibility of the customer.

Address Accuracy

Please ensure your shipping address is correct at checkout. Fern Silk Co. is not responsible for orders shipped to incorrectly entered addresses.

If you notice an error, contact us immediately at support@fernsilk.com. We cannot guarantee changes once an order has been processed.

Lost or Delayed Shipments

If your package appears lost or significantly delayed, contact us and we'll assist in filing a carrier inquiry. Fern Silk Co. is not responsible for carrier delays once the package has been handed off to the shipping provider, but we'll do our best to help resolve issues.

Delivered But Not Received

If tracking shows your package as delivered but you cannot locate it:

• Check with household members or neighbors

• Check with your local carrier office

• Verify the shipping address on your order

If you still cannot locate your package, contact us and we'll assist where possible.

Damaged in Transit

If your order arrives damaged, contact us within 7 days of delivery with clear photos showing the item, the damage, and the original packaging. Depending on the situation, we'll offer a replacement, refund, or store credit. We may ask you to return the item at our expense before a resolution is issued.

We reserve the right to decline claims that appear inconsistent with shipping damage or that follow a pattern of repeated claims.

Contact

For shipping questions or concerns: support@fernsilk.com

Fern Silk Co.